Our FAQ cover appointment booking, referral requirements, treatment types, and health fund claims. Patients often ask what to bring, how Medicare rebates work, and whether acupuncture or herbal medicine is included. The clinic provides HICAPS for on-the-spot claims and welcomes both private and Medicare-supported consultations.
Here to make things clearer, with answers to guide you.
No, you don’t need to see a doctor first before coming to see me. If you have already seen a doctor, please bring along any scans, reports or letters from the doctor. The following types of treatment do require a doctor’s referral: WorkCover, Veteran’s Affairs, CTP (Third Party Insurance) or Medicare Care Plan (Chronic Disease Management Plan).
If you have done any scans or blood tests, please bring the reports to your initial consultation. If you have a long list of medications that you’re taking but can’t remember what they are, please bring along a written list. If you do have a doctor’s referral, please bring that along too.
At Holistic Physio, we know that managing pain, recovering from injury, or supporting your long-term health goals take more than a quick fix. That’s why we offer truly personalised care that combines the best of Physiotherapy, Acupuncture, Chinese Herbal Medicine, and Clinical Pilates. By listening to your story and tailoring treatment to your needs, we help you move with greater ease, strength, and confidence.
Our experienced practitioner works with a wide range of conditions — from sporting injuries and chronic pain to stress, women’s health, fertility and gut issues. We focus on treating the root cause of your discomfort, not just the symptoms, so you achieve lasting results. Conveniently located in Highgate Hill, we are here to support your health with a complete, holistic approach.
I am registered with all the health funds for each treatment modality that I offer: Physiotherapy, Acupuncture & Chinese Herbal Medicine. This means that you can claim for each of these modalities if you received treatment and if it’s covered by your health fund.
Our practitioner at Holistic Physio in Highgate Hill offers a comprehensive range of services designed for holistic health. Beyond traditional physiotherapy, we provide Acupuncture, Chinese Herbal Medicine, and Clinical Pilates to address a wide variety of conditions. Our goal is to provide personalized, hands-on solutions for both acute and chronic pain, migraines, sports injuries, women’s health and stress-related issues. We are committed to helping you become pain-free, increase your energy, and improve your ability to cope with the stresses of daily life.
What makes Holistic Physio different from other clinics is our truly integrated approach to care. Alongside expert Physiotherapy, we offer Acupuncture, Chinese Herbal Medicine, and Clinical Pilates, giving you access to a wider range of evidence-based therapies under the one roof. Rather than just treating symptoms, we take the time to understand the whole picture — your lifestyle, health history, and personal goals — so we can address the root cause of your concerns. This personalised, hands-on care helps you to recover faster, build resilience, and achieve lasting results.
In most cases, you don’t need a referral to see a Physiotherapist in Australia. The exception is if you’re claiming through a specific program such as Medicare’s Chronic Disease Management (CDM) plan, WorkCover, the Department of Veterans’ Affairs (DVA), or certain third-party insurance providers — in these situations, a doctor’s referral is required.
At Holistic Physio in Highgate Hill, we offer more than standard physiotherapy. Our services also include Acupuncture, Chinese Herbal Medicine, and Clinical Pilates, allowing us to support a wide range of concerns including chronic pain, sports injuries, women’s health and stress.
If you have private health insurance, you can also claim on the spot with our HICAPS terminal and only pay for the gap. We recommend checking your policy to see what treatments are covered under your plan.
There are EFTPOS facilities at the clinic. You can pay by bank card or credit card. If you prefer, you can also pay by cash.
If you have private health insurance, you can also claim on the spot with our HICAPS terminal and only pay for the gap. We recommend checking your policy to see what treatments are covered under your plan.
You can make health fund claims on the spot through our HICAPS facility. This means that your health fund rebate is automatically deducted and you only need to pay for any gap by cash, bank card or credit card. This saves you from doing paperwork & having to send in your claim.
Medicare has a scheme in place called: CDM (Chronic Disease Management) Plan which allows for 5 Physiotherapy consultations per calendar year claimable under Medicare. You do require a referral from your GP to this clinic. We do not bulk-bill any Medicare consultations and full payment needs to be made after your treatment. The Medicare portion of $61.80 can be claimed/refunded directly into your bank account using the HICAPS machine.
The full address is: 26 Gladstone Rd (Cnr Brook St), Highgate Hill QLD 4101.
If you have a little time before or after your appointment at Holistic Physio, why not explore some of Brisbane’s local gems? Take a peaceful walk to Highgate Hill Park for stunning city views, enjoy a riverside stroll along the Brisbane River, or relax at one of the many nearby cafés and restaurants. It’s the perfect way to complement your visit and soak up the vibrant neighbourhood atmosphere.
